Who we are
Star Hawk Builders Merchant is a UK builders merchant. References to "we", "us" or "our" mean Star Hawk Builders Merchant Ltd. Contact details appear at the bottom of this page.
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Privacy Policy
Plain-English summary of how we handle your personal data when you use this website, open a trade account or contact the trade counter.
Your data in brief
- We only collect the information we need to quote, deliver and invoice you.
- We never sell your personal data or share it for marketing.
- Invoice records are kept for six years to comply with HMRC rules.
- You can ask to see, correct or delete your data at any time.
- We use only essential cookies and privacy-friendly analytics.
What information we collect
We collect personal information you give us when you open a trade account, request a quote, sign in to the client portal or contact the trade counter. This typically includes your name, business name, email, phone number, delivery address and invoice history.
How we use your information
We use your information to provide quotes, fulfil deliveries, send invoices and statements, maintain your trade account and respond to enquiries. We do not sell your data, and we do not share it with third parties for marketing.
Cookies and analytics
Our website uses a small number of strictly necessary cookies to keep you signed in and remember your quote cart. We may use privacy-friendly analytics to understand which categories and towns visitors browse most. You can disable cookies in your browser settings at any time.
How long we keep your data
We keep account and invoice records for at least six years to comply with HMRC record-keeping requirements. Marketing enquiries are deleted within 12 months if no account is opened.
Your rights
Under the UK GDPR you have the right to access, correct or request deletion of your personal data, and to object to processing or request portability. Email or call the trade counter to make a request and we will respond within one calendar month.
Changes to this policy
We update this page when our practices change. The "Last updated" date below reflects the most recent revision.
Questions about your data?
Call the trade counter or email us and we will point you to the right person.
Last updated: this is a placeholder page. Replace with your reviewed policy before going live.