Returns window
You can return most goods within 30 days of purchase or delivery. After 30 days we may not be able to offer a refund or exchange, unless the item is faulty or not as described.
Legal
Returns Policy
Our returns process in plain English: 30 days, a valid invoice, and goods that are unopened, unused and undamaged.
Returns at a glance
- Most goods can be returned within 30 days.
- Goods must be unopened, unused and undamaged with original packaging.
- You need a valid invoice or proof of purchase.
- Return to the trade counter or contact us to arrange collection.
- Custom-cut, special-order, mixed and clearance items usually cannot be returned.
What you need
You must provide a valid invoice or proof of purchase so we can identify the original sale and process the return quickly. Returns without a valid invoice may be refused or delayed.
Condition of goods
Returned goods must be unopened, unused and undamaged, in their original packaging with all labels, seals and fittings intact. We cannot accept returns for items that have been opened, used, fitted, cut, mixed or damaged after delivery.
How to return
Bring the goods and your invoice to the trade counter, or contact us to arrange a collection. Collection charges may apply depending on the reason for the return and the value of the items.
Refunds
Once the goods are inspected and accepted, we will refund the original payment method or issue a credit to your trade account, whichever matches the original sale. Refunds are usually processed within 5 to 10 working days.
Items we cannot accept
We cannot accept returns for special-order, custom-cut, perishable, mixed, or clearance items unless they are faulty or not as described. Hazardous or regulated goods must be returned in compliance with current safety rules.
Faulty or incorrect goods
If an item is faulty, damaged in transit, or not what you ordered, please contact us as soon as possible. We will arrange a replacement, refund, or collection, including any reasonable return costs.
Questions
If you are unsure whether an item can be returned, call the trade counter or email us before opening or using it. We are happy to check the product and your invoice details first.
Need to arrange a return?
Call the trade counter or email us with your invoice number and we will guide you through the next steps.
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